Terms And Conditions

Last updated: October 25, 2019

Please read these Terms and Conditions carefully before making any purchases. ASHES.GRAPHICS terms and conditions are subject to change without notice, and the client (hereon referred to as “you”) will be bound by the current terms and conditions regardless when the order was placed.

By accessing, using, or purchasing (including purchasing through Etsy, Paypal, or this website ASHES.GRAPHICS) any services I provide, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access my services.

Be aware ASHES.GRAPHICS is a single private artist. You will be given individual time and attention that will make your work totally unique. Please read these terms and conditions thoroughly before placing your order and notify the artist of any concerns you may have immediately.

Refund Policy & Changes To Commissions

It is your responsibility to notify the artist immediately if you wish there to be any changes to the agreed commission details set forth before the first payment. You must send reference materials to work from within seven (7) days of submitting your order, unless given permission otherwise. If photos are not sent within seven (7) days, your order will be canceled. Any hourly charges (including hourly sessions) will not be refunded.

Ashes.Graphics will not give refunds or accept any changes after 24 hours of processing the first payment.

Once you purchase the downpayment or total price of your commission, your agreed upon commission, number of subjects, and background style are set in stone. You will have 24 hours from the time of your first payment to cancel your order and receive a refund. After that, you will be added to the website’s calendar and you can view your commission progress, but once you have been added to the schedule you may not make changes to your order.

You will be quoted time expectancies, and for fairness to other clients who are scheduled out after you, you are only allowed one (1) minor revision at the end of the process should you see something that needs to be changed.

Downloadable Merchandise

For all purchases and downloads, you are limited to three (3) downloads. If for some reason you are unable to properly download your file or will need additional downloads, please contact the artist (ash@ashes.graphics)  as soon as possible. You may be granted additional downloads if necessary, under certain circumstances. Please be as descriptive as possible to explain your reason for additional downloads.

Intellectual Property and Rights

You are granted limited rights to your commission, insomuch that the original artist (Ashes.Graphics) still retains the original rights to the image. You have a personal, non-transferable license to use and display, for non-commercial and personal purposes, the artwork you purchase.

You agree not to reproduce, modify, create derivative works, publish, distribute, or manipulate any of your purchases without express written consent from me. You hereby expressly waive any legal rights you may have to sell, auction, or otherwise profit from any images I sell to you. This includes any claim that you are using the “Fair Use” under the Digital Millennium Copyright Act. Should you attempt any of these you will no longer be within your allowed limited rights, and any prohibited behaviours or use may be subject to criminal prosecution under civil and federal state laws.

Should you require a license that goes beyond the above mentioned terms, you will be required to sign a limited copyright license agreement that expressly states what your images may be used for.

In summary, Ashes.Graphics retains all copyright and moral rights to each image, and also retains all rights not expressed in the agreement including advertising rights.

You may not transfer this license to other parties without written permission.

You hereby agree that altering images is prohibited, without receiving written permission for any and all alterations.

Specific Services: Timed Sessions

Hourly sessions are available, and are clearly labeled as 1-hour portrait sessions. They are constrained to be completed within a designated time. Once the timed session has ended, your portrait will be sent as-is. You are permitted one (1) minor revision, such as minor background change or colour shift. If you decline to make a change, your portrait will be rendered as final, and no further changes may be made without purchasing another session.

Timed sessions are limited to 2 purchased sessions per commissioned piece; if you require additional work, you will need to purchase a fully detailed listing.

Timed sessions were not intended to be fully detailed portraits, as they are offered at a discounted rate. The level of detail for each session will vary at the artist’s discretion. This is the only service offered by Ashes.Graphics that will vary per commission, as each session presents different challenges.

Printing

Printing is provided through ASHES.GRAPHICS on stretched canvas or custom fine art prints. If the client must print their artwork using a third party printer, they must purchase a limited licensing fee in order to download a high resolution print-ready file. This charge may increase depending on the sizing and formatting required for the particular printer.

A third party printer is not permitted to modify or edit artwork files.

In order to purchase a limited licensing fee for the purpose of printing, the following information must be included:

-Required DPI for printer
– Colour Space (RGB OR CMYK)
– Colour Profile (please be exact)
– Exact Dimensions and Bleed
– How many copies are intended to be printed with the license

You are permitted to print only one (1) copy of your artwork unless given permission to do otherwise.

Should you require a license that goes beyond the above mentioned terms, you will be required to sign a limited copyright license agreement that expressly states what your images may be used for.

Thank you for your understanding.

If you have any questions or concerns, don’t hesitate to contact the artist via email, at ash@ashes.graphics.