Terms And Conditions

Last updated: November 30, 2017

Please read these Terms and Conditions carefully before making any purchases. By accessing or using any services I provide, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access my services.

Be aware I am a single private artist, not a company or team of people. Because of that I can give you individual time and attention and make your work totally unique, but it does have some drawbacks. I still have to be fair to myself and other clients, so there are some restrictions in my terms and conditions.

Downloadable Merchandise

For all purchases and downloads, you are limited to three (3) downloads. If for some reason you are unable to properly download your file or will need additional downloads, please contact me as soon as possible via email. You may be granted additional downloads if necessary, under certain circumstances. Please be as descriptive as possible to explain your reason for additional downloads.

Intellectual Property and Rights

You are granted limited rights to your commission, insomuch that the original artist (Ashes.Graphics) still retains the original rights to the image. You have a personal, non-transferable license to use and display, for non-commercial and personal purposes, the artwork you purchase.

You agree not to reproduce, modify, create derivative works, publish, distribute, or manipulate any of your purchases without express written consent from me. You hereby expressly waive any legal rights you may have to sell, auction, or otherwise profit from any images I sell to you. This includes any claim that you are using the “Fair Use” under the Digital Millennium Copyright Act. Should you attempt any of these you will no longer be within your allowed limited rights, and any prohibited behaviours or use may be subject to criminal prosecution under civil and federal state laws.

Should you require a license that goes beyond the above mentioned terms, you will be required to sign a limited copyright license agreement that expressly states what your images may be used for.

In summary, Ashes.Graphics retains all copyright and moral rights to each image, and also retains all rights not expressed in the agreement including advertising rights.

You may not transfer this license to other parties without written permission.

You hereby agree that altering images is prohibited without receiving written permission for any and all alterations.

Refund Policy & Changes To Commissions

It is your responsibility to notify the artist immediately if you wish there to be any changes to the agreed commission details set forth before the first payment.
Ashes.Graphics will not give refunds or accept any changes after 24 hours of processing the first payment.

Once you purchase the downpayment or total price of your commission, your agreed upon commission, number of subjects, and background style are set in stone. You will have 24 hours from the time of your first payment to cancel your order and receive a refund. After that, you will be added to the website’s calendar and you can view your commission progress, but once you have been added to the schedule you may not make changes to your order.

You will be quoted time expectancies, and for fairness to other clients who are scheduled out after you, you are only allowed one (1) minor revision at the end of the process should you see something that needs to be changed.

Thank you for your understanding.

If you have any questions or concerns, don’t hesitate to contact me via email, at ash@ashes.graphics.